For great customer service.
Manage event registration and online ticket sales. Choose whether you would like to publish a free event or have your attendees purchase tickets through the event page. Pick the payment method with online credit card processing or customer invoicing. Define special conditions such as Early-bird ticket prices, member perks and benefits, or multiple ticket tiers. Everything you need to boost your event attendance and manage your guest lists all from one place.
New incoming emails create tickets automatically.
Qualify your customers queries with a customizable website form.
Listen to Twitter hashtags and create tickets on the fly if needed.
Use the Live Chat plugin on your website to instantly engage visitors.
Altajer Portal Helpdesk is optimized for your team’s productivity:
Sell support contracts to automatically provide helpdesk services to your customer. Track time on each contract with the timesheet app, and upsell automatically with time-limited contracts. Create alerts for your sales or helpdesk team based on your customer status.
Develop your self-service platform by directly linking your FAQ, training videos, and presentations on a ticket. Develop a community around your product with the forum.